Refund/Return Policy
Here at myholylamp every lamp is individually handcrafted to order. As each piece is made specifically for you, we kindly ask that you read our policy before placing your order.
Returns
Returns are only accepted where a return has been authorised by our team
To be eligible:
- The item must be returned in its original condition.
- You must contact us before returning any item.
- Customers are responsible for all return shipping costs.
Returns sent without prior authorisation may be refused. Please contact us via email for further return details and addresses.
Refund Eligibility
Refunds are only considered if:
- Your order arrives significantly different from the product advertised, or
- Your lamp has a manufacturing defect or damage that occurred during production.
To request a refund, you must contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the item and packaging.
- A description of the issue.
Once the returned item has been received and inspected, we will determine whether it qualifies for a refund or replacement.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind.
- Ordering by mistake.
- Minor variations in colour, texture, or pattern resulting from the handmade production process.
- Delays caused by shipping carriers or customs.
- Damage occurring after delivery.
- Damage caused during transit by the shipping carrier.
Handmade Products
Every lamp is individually handmade using resin. As a result, each piece is unique and may contain slight variations that are part of the handcrafted process and are not considered defects.
Production & Shipping
As each lamp is made to order, production and delivery generally take 20–25 days. These timeframes are estimates and may vary during busy periods.
By placing an order, you acknowledge that you are purchasing a handmade, made-to-order product and agree to the terms of this Refund & Return Policy.