Shipping Policy

Production Time

All of our lamps are handmade from scratch. Please allow approximately 20–25 days for your order to be handcrafted, quality checked, packaged, and prepared for dispatch.

Production times are estimates and may vary slightly during busy periods.

Shipping

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery times may vary depending on your location, customs processing, and your local courier.

Delays

While we always aim to dispatch orders within the estimated timeframe, occasional delays may occur due to high demand, public holidays, weather conditions, customs inspections, or circumstances beyond our control.

Estimated delivery times are provided as a guide only and are not guaranteed.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are unable to accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is managed by the shipping carrier. While we will gladly assist in investigating delivery issues, we cannot guarantee delivery dates or accept responsibility for delays caused by third-party shipping carriers.

Order Status

If you have any questions regarding your order, our support team is always happy to help. Please include your order number when contacting us so we can assist you as quickly as possible.